Digital Marketing Interactions: Moderating the Relationship between Instagram Marketing and Tourist Decision-Making Behaviour

Authors

DOI:

https://doi.org/10.32871/rmrj2412.02.02

Keywords:

digital marketing interactions, Instagram reels, tourist decision-making, consumer engagement, information quality of the posts

Abstract

Innovative social media marketing techniques, particularly on Instagram, are being employed to connect with prospective travelers who often check these sites for destination information, reviews, recommendations, photos, videos, and experiences. This research aims to identify how Instagram marketing, comprehensive travel reviews, and consumer engagement influence tourist decision-making. Furthermore, it seeks to examine how digital marketing with practical insights for marketers and professionals in the tourism industry influences tourist behaviour. The findings are based on empirical analysis, with primary data collected using a structured questionnaire through an online survey of 493 respondents from the Delhi-NCR region. The analysis reveals that Instagram marketing positively impacts tourist decision-making. Digital marketing interactions also moderate the relationship between Instagram marketing and tourist behaviour. These findings enrich existing knowledge and offer valuable insights for tourism marketers and professionals.

Author Biographies

Sayani Chawla, Sharda School of Media Film and Entertainment, Sharda University, Uttar Pradesh, India

Sayani Chawla is a research scholar pursuing her PhD in Mass Communication at the Sharda School of Media, Film, and Entertainment, Sharda University, Greater Noida, Uttar Pradesh, India. In addition to her research pursuits, she works as an Assistant Manager in Digital Marketing at India's leading travel aggregator website, MakeMyTrip (www.makemytrip.com). She is a published author with 3 edited books and several research papers to her credit.

Ritu Sood, Sharda School of Media Film and Entertainment, Sharda University, Uttar Pradesh, India

Dr. Ritu S. Sood is an accomplished Indian academician, author, and media professional with over 35 years of experience. She is currently serving as a Professor and Dean at the Sharda School of Media, Film, and Entertainment, Sharda University, Uttar Pradesh, India. She is a published author with numerous books and research papers to her credit.

Amit Chawla, School of Journalism and Mass Communication (SJMC), K.R. Mangalam University, Gurugram, India

Dr Amit Chawla is a professor at Amity University Haryana. He is an author, academician, photographer, and an alumnus of Jamia Millia Islamia, IIM Kashipur and Océ ITC – Netherlands, with 21 years of work-experience in media, academics, management, and research. He is also an author of several books, research papers, etc.

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Published

2024-12-23

How to Cite

Chawla, S., Sood, R., & Chawla, A. (2024). Digital Marketing Interactions: Moderating the Relationship between Instagram Marketing and Tourist Decision-Making Behaviour. Recoletos Multidisciplinary Research Journal, 12(2), 11–25. https://doi.org/10.32871/rmrj2412.02.02

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