Applying Stakeholder and Self-Efficacy Theories to Classify Organizational Citizenship Behavior Antecedents




emerging nation, OCB, hospitality industry, employee-led initiatives, Cebu


Most studies about organizational citizenship behavior (OCB) focus on particular actions that employees, supervisors, or owners of organizations should exhibit. To encourage OCB in service-oriented Filipino organizations, this paper proposes a classification of OCB antecedents collected from the literature in theory and industry practice. By using the stakeholder and self-efficacy theories, the proposed four clearly defined categories point out whether these antecedents are employee-led, leader-led, organization-led, or HR-led initiatives. Since it would be burdensome for an individual to know all the factors that may influence OCB, categorizing these antecedents will help the individual to identify the behavioral aspects that he or she has control over. Managerial implications are also discussed.

Author Biographies

Tiffany Adelaine Tan, University of the Philippines Cebu, Cebu City, Philippines

Tiffany Adelaine Tan is a Professor in the School of Management at the University of the Philippines Cebu. She earned her Ph.D. from the University of the Philippines Diliman, Quezon City, Philippines. Her research interests include services marketing and management, organizational behavior, and management education issues.

Leahlizbeth Sia, University of the Philippines Cebu, Cebu City, Philippines

Leahlizbeth A. Sia is an Associate Professor in the School of Management at the University of the Philippines Cebu. She earned her doctoral degree from Cebu Doctors University, Cebu City, Philippines. Her research interests include organizational behavior, organizational development, and issues relating to human resources.


Benedict James Duran, University of the Philippines Cebu, Cebu City, Philippines; Ateneo de Manila University, Quezon City, Philippines

Benedict James Duran is a Senior Lecturer at the University of the Philippines Cebu and a Lecturer for the Ateneo de Manila John Gokongwei School of Management under the Leadership and Strategy Department. He has close to three decades of Human Resources Management and Organization Development Practice in various Industries both for-profit and non-Profit that have helped several companies sustain themselves, expand or catapult their growth. His research interests include Organization Behavior, Human Resources, Organization Development, Corporate Governance, and Sustainability.



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How to Cite

Tan, T. A., Sia, L., & Duran, B. J. (2023). Applying Stakeholder and Self-Efficacy Theories to Classify Organizational Citizenship Behavior Antecedents. Recoletos Multidisciplinary Research Journal, 11(1), 1–14.