Human Resource Management: Pre-pandemic, Pandemic and Beyond
DOI:
https://doi.org/10.32871/rmrj.2109.02.10Keywords:
human resource management, pandemic, HRM, new normal, strategiesAbstract
The pandemic disrupts the functioning of most sectors and exposes the shortcomings and vulnerabilities among many. Literature search in leading databases reveals that though shocked by the crisis, many industries and organizations have reinvented themselves through various strategies to overcome the consequences of the pandemic. After a thorough analysis of individual articles, the authors found out that human resource management considers the disruptive changes in the working pattern, challenges, and opportunities ahead and makes appropriate changes to create an efficient workforce for the future with the help of technology that has become an inevitable companion in human resource management and not a panacea for uncertainties and crises ahead.
References
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Human resource management and the
wellbeing of hotel employees during COVID-19.
International Journal of Hospitality Management, 93, 102765.
https://doi.org/10.1016/j.ijhm.2020.102765
Altındağ, E., &Bilaloğlu Aktürk, H. (2020). The
impact of new generation management
approaches on the firm performance:
The moderating role of strategic human
resource management applications.
SAGE Open, 10(3), 215824402094884.
https://doi.org/10.1177/2158244020948845
Armstrong, M., & Taylor, S. (2014). Armstrong’s handbook
of human resource management (13thed.). KoganPagen.
Arora, P., & Suri, D. (2020). Redefining, relooking,
redesigning, and reincorporating HRD in the
post Covid 19 context and thereafter. Human
Resource Development International, 23(4), 438–451.
https://doi.org/10.1080/13678868.2020.1780077
Aurelia, S., & Momin, M. M. (2020). Global
reverberation and prediction for HRM
amid and after COVID-19: A technological
viewpoint. Materials Today: Proceedings.
https://doi.org/10.1016/j.matpr.2020.11.544
Bavik, Y. L., Shaw, J. D., & Wang, X. H. F. (2020). Social
support: Multidisciplinary review, synthesis, and
future agenda. Academy of Management Annals, 14(2).
https://doi.org/10.5465/annals.2016.0148
Bhusan, R. & Verma, P. (2021, April 17). Covid
second wave deals another blow to jobs
in the hospitality sector. Economic Times.
https://economictimes.indiatimes.com/
industry/services/hotels-/-restaurants/covidsecond-
wave-deals-another-blow-to-jobs-inhospitality-
sector/articleshow/82111265.cms
Borghouts – van de Pas, I., Bosmans, M., & Freese,
C. (2021). Unemployment prevention:
The role of human resource management
in job-to-job transitions in the event of redundancy.
European Journal of Social Security, 23(2), 103–119.
https://doi.org/10.1177/1388262721995209
Caballero-Morales, S.-O. (2021). Innovation as
recovery strategy for SMEs in emerging
economies during the COVID-19 pandemic.
Research in International Business and Finance, 57, 101396.
https://doi.org/10.1016/j.ribaf.2021.101396
Cooke, F. L., Xiao, Q., & Xiao, M. (2020). Extending
the frontier of research on (strategic) human
resource management in China: A review of
David Lepak and colleagues’ influence and
future research direction. The International
Journal of Human Resource Management, 32(1), 183–224.
https://doi.org/10.1080/09585192.2020.1803949
DeLeon, R. & Geller, J. (2020). Here’s however
major workforce has been impacted by the
coronavirus pandemic. CNBC. https://www.
cnbc.com/2020/03/13/workforce-wirecoronavirus-
heres-what-every-majorcompany-
is-doing-about-the-pandemic.html
Fachrunnisa, O., & Hussain, F. K. (2020). Blockchainbased
human resource management practices
for mitigating skills and competencies gap in
workforce. International Journal of Engineering
Business Management, 12, 184797902096640.
https://doi.org/10.1177/1847979020966400
Gurchiek, K. (2021, January 27). Hybrid work model
likely to be new normal in 2021. Society of
Human Resource Management. https://www.
shrm.org/hr-today/news/hr-news/pages/
hybrid-work-model-likely-to-be-new-normin-
2021.aspx
Hite, L. M., & McDonald, K. S. (2020). Careers after
COVID-19: Challenges and changes. Human
Resource Development International, 23(4), 427–437.
https://doi.org/10.1080/13678868.2020.1779576
Howe, D. C., Chauhan, R. S., Soderberg, A. T., &
Buckley, M. R. (2020). Paradigm shifts caused by the
COVID-19 pandemic. Organizational Dynamics, 50(4), 100804.
https://doi.org/10.1016/j.orgdyn.2020.100804
Kuckertz, A., Brändle, L., Gaudig, A., Hinderer, S.,
Morales Reyes, C. A., Prochotta, A., Steinbrink,
K. M., & Berger, E. S. C. (2020). Startups in times
of crisis – a rapid response to the COVID-19 pandemic.
Journal of Business Venturing Insights, 13, e00169.
https://doi.org/10.1016/j.jbvi.2020.e00169
Le, D., & Phi, G. (2021). Strategic responses of
the hotel sector to COVID-19: Toward a
refined pandemic crisis management
framework. International Journal of
Hospitality Management, 94, 102808.
https://doi.org/10.1016/j.ijhm.2020.102808
Margherita, A., & Heikkila, M. (2021). Business
continuity in the COVID-19 emergency: A
framework of actions undertaken by world-leading
companies. Business Horizons, 64(5), 683-695.
https://doi.org/10.1016/j.bushor.2021.02.020
Mathew K V, B., & Walarine, M. T. (2021). Work from
home: The new normal. In M.B. Saleem,
S. Maganti, P. Gangulay, V.R.R. Gandretti,
N. Naleem (Eds.). Role of human resource
and customer relationship management
in the current scenario (pp. 76-84). Agar
Publications. https://www.researchgate.net/
publication/349062812_Work_From_Home_
The_New_Normal
Maurer, R. (2021, February 8). What to consider
when moving to a hybrid work model. Society
of Human Resource Management. https://
www.shrm.org/hr-today/news/hr-news/
pages/what-to-consider-when-moving-to-ahybrid-
work-model.aspx
McLean, G. N., & Jiantreerangkoo, B. (2020). The role of
national HRD in an era of COVID-19. Human Resource
Development International, 23(4), 418–426.
https://doi.org/10.1080/13678868.2020.1780066
Meister, J. (2020, March). The Impact of the
Coronavirus on HR and the new normal of
work. Forbes. https://www.forbes.com/sites/
jeannemeister/2020/03/31/the-impact-ofthe-
coronavirus-on-hr-and-the-new-normalof-
work/?sh=3e935a882b60
Microsoft. (2020). Guide to working from home http
[PowerPoint slides]. https://www.microsoft.
com/microsoft-365/blog/wp-content/
uploads/sites/2/2020/04/Work-from-homeguide.
pptx
Moher, D., Liberati, A., Tetzlaff, J., & Altman, D. (2009).
Preferred reporting items for
systematic reviews and meta-analyses:
The PRISMA statement. PLoS Medicine, 6(7), e1000097.
https://doi.org/10.1371/journal.pmed.1000097
Pappas, N., & Glyptou, K. (2021). Accommodation
decision-making during the COVID-19
pandemic: Complexity insights from Greece.
International Journal of Hospitality Management, 93, 102767.
https://doi.org/10.1016/j.ijhm.2020.102767
Rondi, E., Ãœberbacher, R., von Schlenk-Barnsdorf, L.,
De Massis, A., & Hülsbeck, M. (2021). One for
all, all for one: A mutual gains perspective on HRM and
innovation management practices in family firms.
Journal of Family Business Strategy, 100394.
https://doi.org/10.1016/j.jfbs.2020.100394
Samimi, E., & Sydow, J. (2021). Human resource
management in project-based organizations:
revisiting the permanency assumption. The
International Journal of Human Resource
Management, 32(1), 49–83.
https://doi.org/10.1080/09585192.2020.1783346
Senge, P. M. (1997). The fifth discipline. Measuring
Business Excellence, 1(3), 46-51.
https://doi.org/10.1108/eb025496
Shankar, K. (2020). The Impact of COVIDâ€19 on IT
Services Industry †Expected Transformations.
British Journal of Management, 31(3), 450–452.
https://doi.org/10.1111/1467-8551.12423
Shin, J. C., Li, X., Byun, B. K., & Nam, I. (2020). Building
a coordination system of HRD, research and
industry for knowledge and technology-driven
economic development in South Asia.
International Journal of Educational Development, 74, 102161.
https://doi.org/10.1016/j.ijedudev.2020.102161
Shore, L. M., Cleveland, J. N., & Sanchez, D. (2018).
Inclusive workplaces: A review and model.
Human Resource Management Review, 28(2), 176-189.
https://doi.org/10.1016/j.hrmr.2017.07.003
Society for Human Resource Management.
(2021, November 25). Introduction to the
human resources discipline of diversity,
equity and inclusion. https://www.shrm.
org/resourcesandtools/tools-and-samples/
toolkits/pages/introdiversity.aspx
Tan-Torres Edejer, T., Hanssen, O., Mirelman,
A., Verboom, P., Lolong, G., Watson, O. J.,
Boulanger, L. L., & Soucat, A. (2020). Projected
healthcare resource needs for an effective
response to COVID-19 in 73 low-income
and middle-income countries: A modelling
study. The Lancet Global Health, 8(11), e1372–e1379.
https://doi.org/10.1016/S2214-109X(20)30383-1
Tonne, C. (2021). Lessons from the COVID-19
pandemic for accelerating sustainable
development. Environmental Research, 193, 110482.
https://doi.org/10.1016/j.envres.2020.110482
Wang, B., Liu, Y., Qian, J., & Parker, S. K. (2021).
Achieving effective remote working during
the COVID-19 pandemic: A work design
perspective. Applied Psychology, 70, 16-59.
https://doi.org/10.1111/apps.12290
Human resource management and the
wellbeing of hotel employees during COVID-19.
International Journal of Hospitality Management, 93, 102765.
https://doi.org/10.1016/j.ijhm.2020.102765
Altındağ, E., &Bilaloğlu Aktürk, H. (2020). The
impact of new generation management
approaches on the firm performance:
The moderating role of strategic human
resource management applications.
SAGE Open, 10(3), 215824402094884.
https://doi.org/10.1177/2158244020948845
Armstrong, M., & Taylor, S. (2014). Armstrong’s handbook
of human resource management (13thed.). KoganPagen.
Arora, P., & Suri, D. (2020). Redefining, relooking,
redesigning, and reincorporating HRD in the
post Covid 19 context and thereafter. Human
Resource Development International, 23(4), 438–451.
https://doi.org/10.1080/13678868.2020.1780077
Aurelia, S., & Momin, M. M. (2020). Global
reverberation and prediction for HRM
amid and after COVID-19: A technological
viewpoint. Materials Today: Proceedings.
https://doi.org/10.1016/j.matpr.2020.11.544
Bavik, Y. L., Shaw, J. D., & Wang, X. H. F. (2020). Social
support: Multidisciplinary review, synthesis, and
future agenda. Academy of Management Annals, 14(2).
https://doi.org/10.5465/annals.2016.0148
Bhusan, R. & Verma, P. (2021, April 17). Covid
second wave deals another blow to jobs
in the hospitality sector. Economic Times.
https://economictimes.indiatimes.com/
industry/services/hotels-/-restaurants/covidsecond-
wave-deals-another-blow-to-jobs-inhospitality-
sector/articleshow/82111265.cms
Borghouts – van de Pas, I., Bosmans, M., & Freese,
C. (2021). Unemployment prevention:
The role of human resource management
in job-to-job transitions in the event of redundancy.
European Journal of Social Security, 23(2), 103–119.
https://doi.org/10.1177/1388262721995209
Caballero-Morales, S.-O. (2021). Innovation as
recovery strategy for SMEs in emerging
economies during the COVID-19 pandemic.
Research in International Business and Finance, 57, 101396.
https://doi.org/10.1016/j.ribaf.2021.101396
Cooke, F. L., Xiao, Q., & Xiao, M. (2020). Extending
the frontier of research on (strategic) human
resource management in China: A review of
David Lepak and colleagues’ influence and
future research direction. The International
Journal of Human Resource Management, 32(1), 183–224.
https://doi.org/10.1080/09585192.2020.1803949
DeLeon, R. & Geller, J. (2020). Here’s however
major workforce has been impacted by the
coronavirus pandemic. CNBC. https://www.
cnbc.com/2020/03/13/workforce-wirecoronavirus-
heres-what-every-majorcompany-
is-doing-about-the-pandemic.html
Fachrunnisa, O., & Hussain, F. K. (2020). Blockchainbased
human resource management practices
for mitigating skills and competencies gap in
workforce. International Journal of Engineering
Business Management, 12, 184797902096640.
https://doi.org/10.1177/1847979020966400
Gurchiek, K. (2021, January 27). Hybrid work model
likely to be new normal in 2021. Society of
Human Resource Management. https://www.
shrm.org/hr-today/news/hr-news/pages/
hybrid-work-model-likely-to-be-new-normin-
2021.aspx
Hite, L. M., & McDonald, K. S. (2020). Careers after
COVID-19: Challenges and changes. Human
Resource Development International, 23(4), 427–437.
https://doi.org/10.1080/13678868.2020.1779576
Howe, D. C., Chauhan, R. S., Soderberg, A. T., &
Buckley, M. R. (2020). Paradigm shifts caused by the
COVID-19 pandemic. Organizational Dynamics, 50(4), 100804.
https://doi.org/10.1016/j.orgdyn.2020.100804
Kuckertz, A., Brändle, L., Gaudig, A., Hinderer, S.,
Morales Reyes, C. A., Prochotta, A., Steinbrink,
K. M., & Berger, E. S. C. (2020). Startups in times
of crisis – a rapid response to the COVID-19 pandemic.
Journal of Business Venturing Insights, 13, e00169.
https://doi.org/10.1016/j.jbvi.2020.e00169
Le, D., & Phi, G. (2021). Strategic responses of
the hotel sector to COVID-19: Toward a
refined pandemic crisis management
framework. International Journal of
Hospitality Management, 94, 102808.
https://doi.org/10.1016/j.ijhm.2020.102808
Margherita, A., & Heikkila, M. (2021). Business
continuity in the COVID-19 emergency: A
framework of actions undertaken by world-leading
companies. Business Horizons, 64(5), 683-695.
https://doi.org/10.1016/j.bushor.2021.02.020
Mathew K V, B., & Walarine, M. T. (2021). Work from
home: The new normal. In M.B. Saleem,
S. Maganti, P. Gangulay, V.R.R. Gandretti,
N. Naleem (Eds.). Role of human resource
and customer relationship management
in the current scenario (pp. 76-84). Agar
Publications. https://www.researchgate.net/
publication/349062812_Work_From_Home_
The_New_Normal
Maurer, R. (2021, February 8). What to consider
when moving to a hybrid work model. Society
of Human Resource Management. https://
www.shrm.org/hr-today/news/hr-news/
pages/what-to-consider-when-moving-to-ahybrid-
work-model.aspx
McLean, G. N., & Jiantreerangkoo, B. (2020). The role of
national HRD in an era of COVID-19. Human Resource
Development International, 23(4), 418–426.
https://doi.org/10.1080/13678868.2020.1780066
Meister, J. (2020, March). The Impact of the
Coronavirus on HR and the new normal of
work. Forbes. https://www.forbes.com/sites/
jeannemeister/2020/03/31/the-impact-ofthe-
coronavirus-on-hr-and-the-new-normalof-
work/?sh=3e935a882b60
Microsoft. (2020). Guide to working from home http
[PowerPoint slides]. https://www.microsoft.
com/microsoft-365/blog/wp-content/
uploads/sites/2/2020/04/Work-from-homeguide.
pptx
Moher, D., Liberati, A., Tetzlaff, J., & Altman, D. (2009).
Preferred reporting items for
systematic reviews and meta-analyses:
The PRISMA statement. PLoS Medicine, 6(7), e1000097.
https://doi.org/10.1371/journal.pmed.1000097
Pappas, N., & Glyptou, K. (2021). Accommodation
decision-making during the COVID-19
pandemic: Complexity insights from Greece.
International Journal of Hospitality Management, 93, 102767.
https://doi.org/10.1016/j.ijhm.2020.102767
Rondi, E., Ãœberbacher, R., von Schlenk-Barnsdorf, L.,
De Massis, A., & Hülsbeck, M. (2021). One for
all, all for one: A mutual gains perspective on HRM and
innovation management practices in family firms.
Journal of Family Business Strategy, 100394.
https://doi.org/10.1016/j.jfbs.2020.100394
Samimi, E., & Sydow, J. (2021). Human resource
management in project-based organizations:
revisiting the permanency assumption. The
International Journal of Human Resource
Management, 32(1), 49–83.
https://doi.org/10.1080/09585192.2020.1783346
Senge, P. M. (1997). The fifth discipline. Measuring
Business Excellence, 1(3), 46-51.
https://doi.org/10.1108/eb025496
Shankar, K. (2020). The Impact of COVIDâ€19 on IT
Services Industry †Expected Transformations.
British Journal of Management, 31(3), 450–452.
https://doi.org/10.1111/1467-8551.12423
Shin, J. C., Li, X., Byun, B. K., & Nam, I. (2020). Building
a coordination system of HRD, research and
industry for knowledge and technology-driven
economic development in South Asia.
International Journal of Educational Development, 74, 102161.
https://doi.org/10.1016/j.ijedudev.2020.102161
Shore, L. M., Cleveland, J. N., & Sanchez, D. (2018).
Inclusive workplaces: A review and model.
Human Resource Management Review, 28(2), 176-189.
https://doi.org/10.1016/j.hrmr.2017.07.003
Society for Human Resource Management.
(2021, November 25). Introduction to the
human resources discipline of diversity,
equity and inclusion. https://www.shrm.
org/resourcesandtools/tools-and-samples/
toolkits/pages/introdiversity.aspx
Tan-Torres Edejer, T., Hanssen, O., Mirelman,
A., Verboom, P., Lolong, G., Watson, O. J.,
Boulanger, L. L., & Soucat, A. (2020). Projected
healthcare resource needs for an effective
response to COVID-19 in 73 low-income
and middle-income countries: A modelling
study. The Lancet Global Health, 8(11), e1372–e1379.
https://doi.org/10.1016/S2214-109X(20)30383-1
Tonne, C. (2021). Lessons from the COVID-19
pandemic for accelerating sustainable
development. Environmental Research, 193, 110482.
https://doi.org/10.1016/j.envres.2020.110482
Wang, B., Liu, Y., Qian, J., & Parker, S. K. (2021).
Achieving effective remote working during
the COVID-19 pandemic: A work design
perspective. Applied Psychology, 70, 16-59.
https://doi.org/10.1111/apps.12290
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Published
2022-01-28
How to Cite
Mathew K V, B., & Walarine, M. T. (2022). Human Resource Management: Pre-pandemic, Pandemic and Beyond. Recoletos Multidisciplinary Research Journal, 9(2), 103–114. https://doi.org/10.32871/rmrj.2109.02.10
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